Refund Policy

We value your time, money & effort…

Read our 5 Days Warranty 

  1. All products come with a FREE replacement warranty for 5 days from purchase. If your purchase does not match the description or is the item is defective, please contact us within 24 hours of receiving your order – we will make sure that all of your issues are resolved.
  2. If you received the wrong item, please contact us within 24 hours of delivery. We will arrange correct item delivery for you or we will return all your payment.
  3. For defective or faulty products, please take photos or videos and email us at support@farmstool.com – we will replace or refund your purchase after confirmation.

PLEASE NOTE: This policy does not cover any misuse, accidental damage, water damage, or any abuse of the purchased product.

RETURNS & REFUNDS

Our policy lasts 5 days. Like if, 5 days are completed, since your purchase, then, unfortunately, we can’t offer you a refund or an exchange.

We will refund the amount only when we will receive the product back to our warehouse. Once the product will be back in the warehouse, your amount will be in your account. 

Here’s the detail for your Refund process:

  1. Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund.
  2. Request your Return Authorization Number (RAN) and by emailing support@farmstool.com with detailed reasons for return and pictures or a video of the product that supports your reason. 
  3. Upon approval, you will receive the RA# and the address of the warehouse where you can mail the product you would like to return.
  4. To assure your refund please use trackable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  5. Please make sure you send the item back as a gift as we don’t cover custom fees for returns
  6. Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
  7. There are certain situations where only partial refunds are granted (if applicable) as if the item is not in its original condition, or it is damaged or missing parts not due to our error.

Late or missing refunds (if applicable) 

  1. If you haven’t received a refund yet, first check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next, contact your bank. There is often some processing time before a refund is posted.
  4.  If you’ve done all of this and you still have not received your refund yet, please contact us at support@farmstool.com

Exchanges (if applicable)
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@farmstool 

Sale/Promotion items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Note- Once again, go through our refunds & exchange policies again; in order to avoid any future issues. 

Also, “We will try our best that no situations will occur for- substitutes, Exchanges, and Refunds…”

“Your Satisfaction is Important to Us!”

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